Spectrum Interactive

Internet kiosks

Browse our internet kiosk FAQ categories

Purchasing access FAQs for internet kiosks

How do I obtain a receipt for my internet kiosk session?

Please contact customer services on 0871 909 9981.

How do I purchase access for an internet kiosk?

You can use coins, credit card or purchase a voucher.

Can I purchase internet kiosk access over the phone?

Unfortunately we do not currently offer this facility.

When will my time run out?

After you have entered your payment at an internet kiosk, it displays a timer that will count down the usage at the top of the screen.

How much does it cost to print from your airport internet access kiosks?

At airports it is £3 a sheet (payable by credit card only).

Refund queries FAQs for internet kiosks

I put some money in an internet kiosks and nothing happened. What should I do?

Please call us on 0871 909 9981
We will need details of where this happened and what went wrong, together with the internet kiosk ID number(bottom right hand corner).

Am I entitled to a refund if time has not been used and coins are still registered?

No refund will be given in this instance, however if a voucher is purchased you will be able to use the remaining time when you log on again.

I have tried to print and paid by credit card but the printer is not working. Can I have a refund?

Contact the support helpdesk and quote the voucher code and they will advise. They will also troubleshoot and report the fault to our engineering team.

User support FAQs for Internet kiosks

How can I contact customer support?

You can contact customer support on 0871 909 9980 or customerservices@spectruminteractive.co.uk

Lines are open between 6am to 11pm, seven days a week. Calls to 0871 should cost 10p per minute from land lines. Refer to your network operator for specific details.

I inserted money into an internet kiosk and nothing happened. What should I do?

Please call 0871 909 9981 We will need to know where it happened and what went wrong, along with the internet kiosk ID number (bottom right hand corner of screen).

I want to speak to someone - who do I call?

Our call centre (based in the UK) is open 7 days a week, from 6am to midnight. Please call 0871 909 998000

Using the service FAQs for internet kiosks

Will I be able to use the remaining credit on a voucher?

If credit is remaining on a voucher this can be used when you log on again. The remaining time will be shown along the top of the screen.

Do I have to log out every time I finish a session?

We advise that you log out after you finish using the service to avoid any difficulties when logging back in. To log out, please click on the 'logout' button of the session window you have bookmarked after your first login.