Spectrum Interactive

A Spectrum Account is an online account that allows you to use credit (from a credit card, voucher or promotion) on Spectrum Interactive internet kiosks, plus PrintSpectrum- our printing service.

We are currently working on a new WiFi system that will allow Spectrum Account payments on our 950 WiFi hotspots.

- You can use your account on over 1,700 internet kiosks across UK airports, hotels, cafes, restaurants, hostels, holiday parks, motorway service stations, and marinas.

- You will soon be able to use your Account on 950 WiFi hotspots

- You receive FREE Online Credit when you top up your account with your credit card (when adding over £10) to use on internet kiosks

- Any unused credit on an internet kiosk started by using your account will automatically be returned to your account as Online Credit, to be used on another desk at another time. So you save credit that would otherwise be lost had you started with a coin or card!

- You can pay for the PrintSpectrum printing service

- You will soon be able to receive Online Credit for filling in questionnaires about your internet use that help us to make your internet experience better!

- We hope to offer new benefits for Spectrum Account users, including free access to online newspapers and the ability to significantly increase your download speeds from your laptop or home PC. Watch this space!
 

EITHER

Click here,

OR

Click the “Start” button in the top right corner,

Click the “Spectrum Account” button that appears at the bottom of the payment options,

THEN

Click the “Create new account” button,

Fill in your details

• Please use a correct email address, because your log in details will be sent to you.
   
• Please include a correct phone number, we will never use this to contact you, but require it for security verification should you need to contact us.
   
• Create a password that is significant to you, and easy to remember – it must be over 5 characters long.
   
• Make sure you have read the terms and conditions, and click submit.

Your Account has been created and your details have been sent to your email address!

Once you have created an account, you will be taken to a login page where your email address is automatically filled in.

You must input your password and click submit to access your account.

You will then be taken to your account management page, where your login email address will be displayed at the top, next to the Cash Balance and Online Balance associated with the account (which will both be zero on creation of account).

Before you can surf or pay for printing, you must add credit to your account.

If you have surfed to this site on your laptop through Spectrum’s WiFi, or your own home PC connection, then click here and then click “Create new account”

- Fill in your details

- Please use a correct email address, because your log in details will be sent to you,

- Please include a correct phone number, we will never use this to contact you, but require it for security verification should you need to contact us,

- Create a password that is significant to you, and easy to remember – it must be over 5 characters long

- Make sure you have read the terms and conditions, and click submit.

- Your Account has been created and your details have been sent to your email address!

- Once you have created an account, you will be taken to a login page where your email address is automatically filled in.

- You must input your password and click submit to access your account.

- You will then be taken to your account management page, where your login email address will be displayed at the top, next to the Cash Balance and Online Balance associated with the account (which will both be zero on creation of account).

- Before you can surf or pay for printing, you must add credit to your account.

- Please use a valid email address that is unique to you – we email you your account details for safe keeping.

- Please use an email address that you are likely to remember.

- If you use a fake email address, you may well forget your login details. If you contact Customer Services to find out your account login email address, and they are unable to verify that you are the owner of an account because you do not know the details of the account, then you are responsible for any loss of credit associated with that account.

Please use a word or set of characters that are simple for you to remember, but hard for anyone to guess. You can use a mixture of alpha-numeric characters, and your password must be longer than five characters.

EITHER

- Click here

OR

- Click the “Start” button in the top right corner

- Click the “Spectrum Account” button that appears at the bottom of the payment options,

THEN

- Enter your email address you used to create your account and your password in the correct fields and click submit

- If you have credit in your account, you will be asked what amount of credit you want to start a kiosk session with.

- Click the blue button with the desired amount you require to add to the desk

- The internet desk will be credited with this amount

- Accept the T&Cs for internet use and start surfing!

- If you have no credit, or you click the Manage Account button you will be taken to the account management page.

- Once you have added credit, or finished managing your account, and you wish to add credit to the internet desk to surf, then click the “pay to surf” button. This will return you to the page asking how much you want to add to the internet desk.
 

- If you have surfed to this site on your laptop through Spectrum’s WiFi, or your own home PC connection, then click here and then enter your email address you used to create your account and your password in the correct fields and click submit.

- You will then be taken to your account management page.

- If you have forgotten your password, then click ‘Forgot password?’ underneath the password field on the login page here

- You will be asked to enter the email address that is your Account login. Click ‘submit’.

- Your password will be sent to your email address.
 

- If you think you are typing in your password correctly, but it is not being accepted, please check that CAPS LOCK is not on. Your password is case sensitive.

- Please recheck that your Account Login email address is correctly typed.

• Login to your account.
• From the account management page click the “Edit Account Details” button.
• You can then change your title, name, contact number and password from this page. You can not change your email address.
• Any changes will be emailed to you for safe keeping.
   

• Login to your account.
• From the account management page click the “Top Up” button.
• Choose your preferred method of payment. You can top-up your account by using our secure credit/debit card transaction service, or by using a voucher code you may have purchased from a vending machine or hotel reception.
• Credit added to your account from a credit or debit card will be added to your Cash Balance.
• Credit added from a voucher will be added to your Online Balance.
• Remember, if you add over £10 cash credit from your credit or debit card you will receive up to 25% FREE Online Credit to use on internet desks (and soon you'll be able to use it on our WiFi too!).

• Click the “Top Up” and then click the “Credit Card” button.
• Select the amount you wish to credit to your account. You can choose from £3, £5, £10 and £20, and click submit. This will appear in your Cash Credit balance.
• If you choose £10, we will add an additional £2 Online Balance for FREE.
• If you choose £20, we will add an additional £5 Online Balance for FREE.
• You will be taken to a page that asks for your credit card number, and your card expiry date.
• Once you click submit, your order will be processed by the latest online security, known as 3D secure. For more information on 3D secure, please see section 5.
• Once you have passed through the 3D secure, you will be returned to the account maintenance page, and the credit will appear in the top header.

• Click the “Top Up” and then click the “Voucher” button.
• Select the amount you wish to credit to your account. You can choose from £2, £5, £10 and “all of my voucher” (which will add all the value of your voucher to the account), and click submit. Voucher credit will appear as Online Balance.
• You will be taken to a page that asks for your voucher code. Input your voucher code (on the back of a voucher – available from selected hotel receptions and airport vending machines) and click submit.
• You will be returned to the account maintenance page, where the credit will appear in the top header.

• Click the “Statements” button.
• You will find information on when credit was added to your account:
• Credit/debit card credits will be as Cash Balance, and the last four digits are displayed.
• Free credit for topping up your account with a credit card will be as Online Balance, and displayed as ‘Free credit for credit card transaction’.
• Voucher credits will be as Online Balance, and the voucher code used will be displayed.
• Unused credit from an internet session will be returned as Online Balance, and the internet desk unit ID will be displayed.
• Refunds from Customer Services will be added be as Online Balance, and ‘created by admin’ will be displayed.
• You will find information on when you spent credit:
• Use on an internet desk will be displayed alongside the internet desk unit ID.
• Use of PrintSpectrum will be displayed alongside the word PrintSpectrum.

• Click the “Start” button in the top right corner,
• Click the “Spectrum Account” button that appears at the bottom of the payment options,
• Then enter your email address you used to create your account and your password in the correct fields and click submit
• If you have credit in your account, you will be asked what amount of credit you want to start a kiosk session with.
• Click the blue button with the desired amount you require to add to the desk,
• The internet desk will be credited with this amount,
• Accept the T&Cs for desk use, and start surfing!
• If you do not have enough credit, then click the "top Up" button on your Account Maintenence page.
• Remember, one of the benefits of an Account is that any unused credit started with your Account will automatically be returned as Online Balance when you click exit!

This functionality is currently in development and will be available soon.

If you are at a site that provides our PrintSpectrum service, and it is chargeable, please follow these instructions:

• Surf to the correct PrintSpectrum portal web site (as displayed on local point of sale).
• Fill in the details for the document or web site URL you wish to print and click ‘submit’.
• The service will count the number of pages that are required to be printed, and show the cost per page.
• You will then be shown a summary of the number of pages that are to be printed, and a total price for printing. If you wish to pay for printing please click ‘Pay Now’, otherwise click ‘Cancel’.
• If you do not have a Spectrum Account, please create one by clicking ‘Create New Account’.
• If you already have an account, please login.
• PrintSpectrum can only be paid for using Cash Balance.
• If you have no Cash Balance, or do not have enough to cover the cost of printing, you will be asked to top up your account, or cancel. If you click ‘Top up’, please add Cash Balance to your account by using your credit card. If you click ‘Cancel’ the print job will be cancelled.
• If you have enough Cash Balance to cover the cost of printing, then you will be asked to confirm your printing. If you click ‘No’ then the printing will be cancelled. If you click ‘Yes’, the print job will proceed, and your account will be debited.
• Once the printing has been paid for the system processes the job and provides you with a release code which is required to obtain your document securely.
• Go to the specified site to collect your documents (for example- the hotel reception or concierge desk, or an airport information desk).

Online Credit can be used for:

- Paying for internet kiosks use.

- Coming soon - paying for WiFi use.

Online Credit is obtained:

- as free credit on toping-up your account using £10 or £20 from your credit/debit card

- when credit is returned after finishing a desk session that started with credit from your Spectrum Account

- by adding credit from a voucher

- as a refund from Customer Services

- Online Credit is non-refundable, and has a real value of 0.0001p. Online Balance can only be used to pay for sessions on internet desks and WiFi (coming soon). Online Balance is only used when Cash Balance has run out.

- From time-to-time we may send you special offers that allow you to add Online Balance to your account. These will typically be customer survey questionnaires that help us to provide a better service for you.

- You also obtain Online Balance:

- When you Top-up your account using your credit/debit card

- When credit is returned after finishing a desk session that started with credit from your Spectrum Account

- When you add credit from a voucher

- As a refund from Customer Services

Cash Credit can be used for:

- Paying for internet desk use.

- Paying for PrintSpectrum use.

- Coming soon - Paying for WiFi use.

- Cash Credit is displayed in the top left of your account maintenence page.

Cash credit is obtained:

- When topping-up your account using your credit card.

Cash credit is obtained when you add credit to your account using your credit/debit card.

Spectrum Accounts requires that you login with a user name (your email address) and a password, so your account is secure as long as you keep your password secure and private.

We ask for your email address, because it is unique to you, and we can keep you informed of any changes that are made to your account, such as when you change your details or password. Please don't let anyone you do not trust have access to your emails.

Topping up your account with your credit/debit card uses the latest in online security – 3D secure

Internet transactions are classed as ‘cardholder not present’ (CNP) transactions. Until recently, there was no easy way to identify a cardholder (you) and confirm that it was indeed the legitimate cardholder entering the card details.

The 3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder (you) at the actual time of the transaction.

3D Secure stands for Three Domain Secure – the payment industry’s internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme ‘Verified by Visa’ and MasterCard have called their equivalent initiative ‘MasterCard SecureCode’. These are both collectively referred to as 3D Secure.

3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a one time process which takes place on the card issuer’s website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction.

3D Secure can be thought of as an online version of ‘Chip and Pin’ technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process. 3D Secure is predicted to become the industry standard by the end of 2007 and all online consumers will soon become as familiar with this, as when they enter their ‘Pin’ number at a cash machine or till in a shop.

Each time you attempt to ‘Top Up’ your Spectrum Account from your credit/debit card, after entering your personal card details on the Spectrum Account payment page, the Spectrum Account system automatically checks to see if your card is enrolled in the 3D Secure scheme.

If your bank is participating, you are taken to your card issuers secure website where you enter their 3D Secure password. The payment is then taken as normal and you are smoothly delivered back to the merchants confirmation page.

If you have a bank account with a bank who is participating in the 3D Secure scheme but you have yet to enroll in 3D secure, by default, you are offered the opportunity to register. You can then either sign up for 3D Secure, and proceed with the transaction or decline to sign up and proceed with the transaction as normal. Different card issuers may implement a maximum decline limit before you are made to sign up to 3D Secure.

Spectrum Account will attempt a 3D Secure check on each card transaction - if your bank is not currently participating in the 3D Secure scheme, the transaction will be processed without a 3D Secure check.

All the following cards are checked for participation within 3D Secure:

- Visa

- Visa Electron

- Visa Delta

- MasterCard

- Maestro (includes Switch)

- Solo

The 3D Secure authentication process is smoothly integrated into the checkout process and will usually only add a few seconds to the normal transaction time. A small price to pay for increased protection for you!

If you have forgotten your password, then click ‘Forgot password?’ underneath the password field on the login page here.

You will be asked to enter the email address that is your Account login. Click ‘submit’.

Your password will be sent to your email address.

If you think you are typing in your password correctly, but it is not being accepted, please check that CAPS LOCK is not on. Your password is case sensitive.

Please recheck that your Account Login email address is correctly typed.

Unused credit on an internet kiosks will only be returned to your account if you:

- Started the session with your account,

- Clicked exit when finished, and then clicked ‘Yes’ to confirm.

- Please allow 24 hours for the refund to be processed.

- Very occasionally, when there are connectivity issues when exiting the internet desks session, the system may not refund the remaining credit. If this has happened to you, please accept our apologies and contact us via the Online Customer Services form here, giving details of:

- the internet desk unit used (the desk ID can be found in the bottom right hand corner)

- the time you were using the unit

- and the amount you expected to see returned to your account

If you have forgotten your Account login email address, then please fill in the online enquiry form stating that you have forgotten you details, and provide as much information that you can remember as possible, including your full name and phone number used to create an account. Please also provide a contact number that we can contact you on to remind you of your details.

We do ask that you use a legitimate email address and phone number when creating the account. If we are unable to verify you as the user, or unable to find the account, then you are responsible for all losses associated with the Account.