Spectrum Interactive

We provide online support through our FAQs system.
If no FAQ is able to help your particular situation, please call our Customer Service number on 0871 909 9980 (open 6am-midnight).
Alternatively you can email support@spectruminteractive.co.uk

Spectrum Interactive's network is one of the most secure available for public access, with 256 Bit SSL encryption to secure your data, verified by THAWTE. Whether your internet access is wireless or wired, it is essential that you take some basic steps to protect your device:
- Install a robust anti-virus software and personal firewall
- Use a secure VPN if connecting to a corporate network
- Ensure your computer is password protected
- Don't leave your laptop unattended in a public place or lock it if necessary
- Be careful not to leave credit card details exposed
- Only enter any personal banking details once you know the website is secure (look for the padlock icon on your browser)

Spectrum endeavours to provide each customer with a hi-speed WiFi connection. We do this by monitoring the bandwidth used and if necessary, we throttle the bandwidth of heavy users (who repeatedly download large files). This prevents an impact on other users, ensuring that everyone receives a consistently reliable hi-speed WiFi connection.
At some locations, such as Manchester Airport, we provide a short-term limited access WiFi service which is limited access.

Please see the local WiFi landing page for the tariff at your location.
 

We have a roaming partnership with Boingo and iPass so if you have a membership with either of these companies, you are able to roam onto our network.

Spectrum Interactive provides WiFi at the following UK airports:

Manchester Airport
Birmingham Airport
Bristol Airport
East Midlands Airport
Newcastle Airport
Leeds-Bradford Airport
Bournemouth Airport
Exeter Airport
Newquay Cornwall Airport
Humberside Airport
Aberdeen Dyce Helipad

We also provide WiFi at airport lounges, including:

All Servisair Lounges
Cathay Pacific Lounge - Heathrow T3
No1 Lounges (2x Stansted and 1x Gatwick)

Spectrum also supplies WiFi services to other locations, including UK marinas, motorway service areas bus stations and over 1,000 UK hotels.

At certain locations across the UK we offer free WiFi access.

Some locations have a limited amount of free time per 24h period, such as Manchester, East Midlands, Humberside and Bournemouth Airports where you can have 30 minutes free, or Birmingham National Express where you get an hour.

At other locations the service is not time restricted.
This includes Newquay Cornwall Airport, Moto motorway services, Extra Motorway Services, Yacht Haven marinas and various airport lounges including all Servisair Lounges, No1 Lounges at Gatwick and Stansted and Cathay Pacific Lounge at Heathrow

Hour £3.50
Day (24 hours) £7.50
Weekend (48 hours) £10
Week £15
Month £25
Quarter (3 months) £50
Year £125

Tariff includes VAT. All durations start from first logon.
The Spectrum marina WiFi tariff is effective from 23rd April 2010

Spectrum broadcasts from a range of SSIDs dependent on site type and location. Below is a partial A to Z list. For full and further details, please contact us on 0871 909 9980.

• Academy Guest WiFi
• Airport WiFi
• ArrivalsLoungeWiFi
• BAASPECTRUM
• BALoungeWiFi
• Berthon Marina WiFi
• BOH Public WiFi
• brewersfayre
• brookwifi
• Cathay Pacific WiFi
• Costa Wi-Fi
• EMA Public WiFi
• Extra Free WiFi
• Flybe Lounge WiFi
• HUY Public WiFi
• Jermyn Street WiFi
• MAG Airports WiFi
• Moto FREE WIFI
• National Express
• Newquay Airport Free
• Oakley House WiFi
• Oceanwave
• Oceanwave 802.11a
• Prestwick WiFi
• Radisson
• servisair
• spectrum
• Spectrum Marina WiFi
• Star Alliance Arriva
• tabletable
• v-room WiFi
• Whitbread Court WiFi
• wifiSpectrum
• wifizone

All you need is a device with WiFi capabilities, either inbuilt of external.

Most computers have a built-in switch that allows the user to disable the wireless adapter's radio. This process is completely transparent to the operating system and will cause it to appear as if no signal is being received.  Please make sure the switch is on. The location of the switch varies with the manufacturer and model of the computer, if in doubt, please consult your computers manual or contact Customer Services on 0871 909 9981

Yes this is normal, please click continue.

WiFiSpectrum

All you need is a device with Wifi capabilities: either built-in or external.

It is recommended you use your Windows wireless connection for connectivity along with the internet explorer as our system is optimised for these. Simply right click on your wireless network connection (by the date and time in the bottom right hand corner of the screen) once you have enabled your wireless radio signal. View/connect to a network and select the spectrum/wifizone signal. Then open your internet browser which will then bring up our welcome page.

Some alternative settings within your browser may need to be changed or there may be other programs running (i.e a manufacturer or third-party  wireless program) that may not be optimised for our system. There may be connectivity issues at a site. Please call the support desk on 0871 909 9980  in order that they can assist and advise you.

Whilst at the hotspot, connect to the WiFi signal named WiFizone or Spectrum and open a internet browser. The login page should automatically be displayed which should give you instructions on how to sign up.

No, unfortunately we currently do not offer this facility.

It will depend on the duration of the access bought. The pass will expire exactly at the end of the time of its duration after signing up e.g. a I day access code will expire exactly 24 hours after first signup. The time starts counting from the first time of login and will not be carried over e.g. if you buy a 24 hour access code and login at 7:00 a.m that code will expire the following day at 7:00 a.m

Once you sign up for the service a receipt will be sent to you via email automatically if a valid email address was entered. If you need further assistance please contact Customer Services on 0871 909 9981 0871 909 9980 or email customerservice@spectruminteractive.co.uk.

You can buy by choosing a plan i.e one day, one month, three months or one year and then enter your credit card details when requested on our website when setting up an account.

To get the right pricing for the site you are at please access the WiFi start page by opening your internet browser on your laptop. The tariff options will appear early in the payment process.

You can contact customer support on  0871 909 9980 or customerservices@spectruminteractive.co.uk

Lines are open between 6am to 11pm, seven days a week. Calls to 0871 should cost 10p per minute from land lines. Refer to your network operator for specific details.

Scratch off the code on back of the voucher. Click on voucher user on the WiFi welcome page and follow the prompts.

If you need to send email from Outlook or other mail program, you will need to change your SMTP mail settings. This can be found in TOOLS email account view or change email settings. Here you can see the SMTP settings. You will need to contact the helpdesk on 0871 909 9980 to obtain them as they are site specific.

The support helpdesk will be able to provide you with your username. However we regard your password as private to you and the support desk will not have access to it. There is the option to reset your password with "forgotten password" link which requires the answer to your password reset question provided at the time of account creation.

Wireless networks are no greater health hazard than mobile phones. Wireless networks cover much shorter distances than mobile phones and so operate at much lower power levels.

Please call the support helpdesk on 0871 909 9981 (6am- midnight) and they will be happy to help.

6am - midnight 365 days per year.

Metal boat? Or Glass Fibre (GRP) – Doesn’t work with metal!

Static IP address from work, they will need a dynamic address.

SMTP mail settings- they will need this for their email to work.

Line of sight, they need to be able to see the access point. If hidden by a building or another boat then it will not work properly.

Rain seriously affects the range.
 

We advise that you log out after you finish using the service to avoid difficulties logging back in. To log out, please click on the 'logout' button of the session window you have bookmarked after your first login.

Please contact customer services 0871 909 9980

All wireless accounts run continuously which means an hours purchase will run from e.g 16:00 to 17:00 and 24 hours will run from 16:00 to 16:00 the following day. Please consider your tranasction to suit your needs prior to purchase. All airtime is unlimited subject to fair usage policy.

Spectrum provides fast wireless access to the internet and to send e mails you need to connect with your ISP's outgoing mail server. However some ISP's don't allow useres to connect directly to their outgoing mail servers from the internet because of security and spamming (junk mail). It's therefore possible that you may have difficulty sending mail this way. However you can easily send mail via your Internet Service Provider's web mail server.

Most computers have built in switch that allows the user to disable the wireless adaptor's radio; this process is completely transparent to the operating system and will cause it to look like you are not getting any signal. Please make sure the switch is on. The location of the switch varies with the manufacturer and model of the computer, if in doubt, please consult your computers manual or contact first line support on 0871 909 9980

You may be able to send large emails but please remember that a receipient's email account may limit the amount of data accepted. We suggest that you limit emails and attachments to 10mb.

The majority of users use systems such as Skype or voice messenger. Using Skype you can make calls internationally free of charge between PC's and from 1p min to landlines and mobiles.

Spectrum wireless coverage can be found wherever you see a Spectrum sign. If you have a laptop or PDA with wireless network (WLAN) connectivity and a username and password, you will be able to access Spectrum once you've opened your web browser.

Once you have sucessfully logged into Spectrum you'll need to follow your companies procedures to access your virtual private network(VPN) the same process you would normally use to access your corporate network remotely. This may include supplying unique information from a Specure ID token. You should check before you go to a hotspot that no additional steps are required for you to use Spectrum.

Please call the support helpdesk 6am-midnight on 0871 909 9980

• €10 for 1 day
• €30 for 1 month
• €75 for 3 months
• €200 for 1 year

Please take booking reference to the reception as proof of purchase and they will contact the support line to get a voucher code.

When booking WiFi access online, the hotel becomes the re-seller and should issue you with a voucher code to access our service. This should be delivered with your confirmation receipt. Spectrum hold no information regarding your purchase as it is a sole transaction between yourself and the hotel.